Terms of service

1. About These Terms

These Terms & Conditions (“Terms”) govern your use of the WaiLustre website, including browsing, creating an account, placing orders, purchasing products, and contacting our customer service team.

By accessing or using wailustre.com, you agree to follow these Terms. If you do not agree with any part of these Terms, please do not use the website or place an order.

WaiLustre is operated by LAI WAI LIMITED

.

2. About WaiLustre

WaiLustre is a jewelry brand offering necklaces, earrings, jewelry sets, and related accessories.

Our products are manufactured through our production operations in China, while our U.S. warehouse and operations support are based in Houston, Texas.

We currently ship within the United States only.

3. Business Information

Brand: WaiLustre
Company: LAI WAI LIMITED
Email: info@wailustre.com
Phone: +1 (281) 542-7850

U.S. Customer Service, Shipping & Return Address:
1400 Broadfield Blvd, Suite 400
Houston, TX 77084
United States

Manufacturing / Registered Address:
FLAT B01, 2/F, KIN TAK FUNG IND BUILDING
174 WAI YIP STREET, KWUN TONG
HONG KONG

Customer Service Hours:
Monday – Friday, 10:00 AM – 6:00 PM (EST)

Our contact information and business details are provided so customers can identify and contact the business responsible for their orders.

4. Website Use

You may use our website for lawful purposes and for personal shopping and information.

You agree not to use the website to:

• Violate applicable laws or regulations

• Interfere with the operation or security of the website

• Attempt to gain unauthorized access to accounts, systems, or data

• Introduce malicious software, harmful code, or other disruptive material

• Scrape, copy, or systematically collect website information without permission

• Use automated tools in a way that places an unreasonable burden on our website

• Submit false, misleading, fraudulent, or impersonated information

• Use the website for activities that may harm WaiLustre, its customers, service providers, or other users

We may restrict or suspend access where reasonably necessary to protect the website, our customers, or our business.

5. Product Information

We make reasonable efforts to present product information accurately, including product photographs, descriptions, colors, available options, and pricing.

However, photographs may appear slightly different depending on the customer's monitor, device, browser, lighting conditions, or display settings.

Unless specifically stated on a product page or in the applicable product specifications, we do not make assumptions about materials, gemstone types, purity, coatings, durability, or other characteristics that have not been expressly described.

Customers should review the product information before placing an order.

6. Product Availability

Products shown on the website are subject to availability.

A product being displayed on the website does not necessarily mean that it will remain available indefinitely. Inventory may change without advance notice.

If an ordered product becomes unavailable before fulfillment, we will contact the customer and provide an appropriate solution, which may include cancellation and refund of the unavailable item.

7. Pricing

Prices are displayed in U.S. dollars (USD) unless otherwise stated.

We make reasonable efforts to keep prices accurate. If a clear pricing or technical error occurs, WaiLustre may contact the customer before fulfilling the order.

Applicable sales tax may be calculated and displayed at checkout based on the shipping destination and applicable tax requirements.

Shipping charges are separate unless the website or checkout specifically states that shipping is included or free.

8. Shipping Charges

Our current standard U.S. shipping rate is:

Orders from $0.01 to $100.00: $12.00

Orders over $100.00 qualify for free standard shipping.

Shipping charges shown at checkout are part of the customer's purchase cost and should be reviewed before completing the order.

Our shipping terms are described in more detail in our Shipping Policy.

9. Shipping Locations

WaiLustre currently ships to eligible addresses within the United States only.

We do not currently accept international orders to countries outside the United States, including Canada and Mexico.

Shipping to U.S. territories and other destinations not supported by our checkout system is also unavailable.

Customers are responsible for providing a complete and accurate shipping address.

10. Order Processing

Orders are normally processed and shipped within 1–4 business days, excluding weekends and U.S. public holidays.

Our order cutoff time is 2:00 PM Central Time (CT).

Orders placed after 2:00 PM CT will be treated as received on the next business day for processing purposes.

Processing time begins after an order is successfully placed and payment requirements are satisfied. Processing time is separate from carrier transit time.

11. Estimated Delivery Times

Orders are shipped from Houston, Texas using USPS.

Our estimated transit times after shipment are generally:

• Texas and nearby Southern/Central states: 2–4 business days

• Midwest and Eastern states: 3–5 business days

• Western states: 3–6 business days

• Alaska and Hawaii: 5–8 business days

These are estimated delivery periods and are not guaranteed delivery dates.

Actual delivery may vary because of carrier conditions, destination, weather, holidays, transportation issues, or other circumstances outside our reasonable control.

Our detailed shipping arrangements are set out in the Shipping Policy.

12. Tracking Information

After an order has shipped, WaiLustre will provide a tracking number when tracking information is available.

Tracking information may be sent to the customer's order email address and may also be available through the customer's account.

Customers are responsible for reviewing tracking information and notifying us when a shipment appears to have an unusual delay or delivery problem.

13. Delivery Problems

If tracking indicates that a package has been delivered but the customer cannot locate it, the customer should first check the delivery location and any available delivery information and contact us for assistance.

For packages that appear to be lost or seriously damaged, customers should contact WaiLustre within 14 days of the relevant delivery or shipping event so that we can review the order and carrier information.

Customers should retain packaging, photographs, receipts, and tracking information where relevant.

14. Delays and Events Outside Our Control

Orders may occasionally be delayed by circumstances outside WaiLustre's reasonable control, including severe weather, U.S. holidays, carrier delays, transportation disruptions, supply issues, technical problems, or other unexpected events.

When we become aware of a material delay affecting an order, we will make reasonable efforts to notify the customer.

Delivery estimates are not guarantees, and a delay does not automatically mean that an order has been canceled.

Where applicable law gives customers cancellation or refund rights because an order cannot be shipped within the promised period, those rights will apply.

15. Payment

Orders must be paid using a payment method accepted by our checkout.

Payment authorization is handled through the applicable payment provider. A payment may be declined, reversed, or require additional verification.

Customers must provide accurate payment and billing information.

We do not knowingly request or require customers to send complete payment card information by ordinary email.

16. Order Acceptance

Submitting an order is an offer to purchase the selected products.

An order confirmation acknowledges that we received the order request but does not necessarily mean that the order has been finally accepted for fulfillment.

WaiLustre may cancel an order before shipment when reasonably necessary, including where:

• The product is unexpectedly unavailable

• There is a clear pricing or listing error

• Payment cannot be successfully authorized

• Fraud prevention or security checks identify a legitimate concern

• The shipping information is materially incomplete or invalid

• We are unable to fulfill the order for reasons outside our reasonable control

If we cancel a paid order, we will provide an appropriate refund through the original payment method, subject to the payment provider's processing procedures.

17. Order Changes and Cancellation

Customers should contact us as soon as possible if they need to correct an address, change an item, or request cancellation.

Because orders may move into processing quickly, we cannot guarantee that a requested change or cancellation can be completed after processing or shipment has begun.

When an order can no longer be canceled before shipment, the customer may use the applicable return process described in our Refund & Return Policy, provided the order meets the applicable requirements.

18. Returns

Eligible products may be returned within 30 days from the date the customer receives the order, subject to the requirements of our Refund & Return Policy.

Returned products generally must be unused, unworn, in their original condition, and returned with applicable original tags and packaging.

We accept eligible returns for buyer's remorse as well as qualifying defective, damaged, or incorrectly shipped products.

19. Exchanges

WaiLustre offers exchanges for eligible products.

Exchange requests must normally be submitted within 30 days from the date the order is received, and the item must satisfy the applicable return conditions.

For defective or incorrectly shipped items, we will review the issue and provide an appropriate replacement, return, refund, or other resolution.

Full exchange procedures are described in our Refund & Return Policy.

20. Return Shipping Costs

For buyer's-remorse and other non-defective returns, the customer is responsible for the return shipping cost.

WaiLustre does not charge a restocking fee or other return handling fee.

For confirmed defective, damaged, or incorrectly shipped items, WaiLustre will cover the applicable return shipping cost. Where appropriate, we may provide a prepaid return label.

When a customer is approved to pay the return shipping cost directly for a WaiLustre-responsible return, reimbursement may be based on the actual return shipping cost, subject to review.

21. Refunds

Once a returned item has been received and inspected, approved refunds are normally processed within 5 business days.

Refunds are issued to the original payment method, such as the original card, PayPal account, or other payment method used for the purchase.

No restocking fee will be deducted from an approved refund.

The time for funds to appear in the customer's account may depend on the payment provider or financial institution.

22. Items Excluded From Returns

Unless otherwise required by applicable law, clearance, final-sale, or other specifically identified non-returnable items may not qualify for return or exchange.

Products that have been used, worn, altered, damaged after delivery, or returned outside the applicable return period may also be declined.

Any specific exclusion shown on a product page at the time of purchase will apply to that product.

23. Customer Accounts

Certain website features may allow customers to create an account.

Customers are responsible for maintaining reasonable control over their account credentials and for providing accurate information.

Customers should notify us promptly if they believe their account has been accessed without authorization.

WaiLustre may suspend or restrict an account when there is a reasonable basis to believe that the account is being used fraudulently, unlawfully, or in a way that may compromise the website or other customers.

24. Customer Information

WaiLustre collects and uses customer information as described in our Privacy Policy.

Information may be used to process orders, arrange shipping, provide customer support, process returns and refunds, maintain website security, prevent fraud, meet legal obligations, and operate and improve our services.

We do not sell or rent customers' personal information.

We also do not use customer information for advertising or promotional purposes without consent where consent is required by applicable law.

The website uses SSL/TLS encryption and an SSL security certificate to help protect information transmitted through the website.

25. Reviews and Customer Content

Where the website permits customers to submit reviews, photographs, comments, or other content, customers are responsible for ensuring that the information submitted is accurate and lawful.

Customers must not submit content that:

• Is knowingly false or misleading

• Infringes another person's copyright, trademark, privacy, or other rights

• Contains malicious software

• Contains abusive, threatening, discriminatory, or unlawful material

• Impersonates another person or business

• Contains unnecessary sensitive personal information

By submitting content to the website, the customer grants WaiLustre a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for website, customer service, and related business purposes, subject to applicable law.

We may remove customer content that violates these Terms or applicable law.

26. Intellectual Property

The WaiLustre name, logo, website design, product photographs, original text, graphics, product descriptions, page layouts, and other original website materials are owned by or licensed to WaiLustre or LAI WAI LIMITED unless otherwise stated.

You may view and use website content for personal, non-commercial shopping purposes.

You may not reproduce, redistribute, modify, sell, publish, create derivative works from, or commercially exploit our website materials without prior written permission, except where such use is permitted by applicable law.

27. Third-Party Services

Our website may rely on third-party services such as payment processors, USPS, website hosting providers, analytics tools, or other service providers necessary for operating the store.

Third-party services may operate under their own terms and privacy practices.

WaiLustre is not responsible for the independent policies or technical operations of third parties, although we will take reasonable steps to work with appropriate service providers for legitimate business purposes.

28. Links to Other Websites

Our website may contain links to third-party websites or services.

These links may be provided for convenience or customer support. A link does not mean WaiLustre endorses or controls the third-party website.

Customers should review the third party's own terms, privacy policy, and other applicable information before using an external service.

29. Prohibited Transactions and Fraud

Customers may not use our website or payment systems for fraudulent purchases, unauthorized transactions, identity impersonation, stolen payment methods, or other unlawful activity.

Where there is reasonable evidence of fraud or unauthorized activity, WaiLustre may cancel or hold an order and may cooperate with payment processors, carriers, financial institutions, or lawful authorities as appropriate.

We do not use this provision to deny legitimate returns or refunds that are otherwise required by our published policies or applicable law.

30. No Unauthorized Resale

Products purchased from WaiLustre are intended for the purchaser's lawful use unless a separate written arrangement authorizes wholesale or resale activity.

Unauthorized bulk purchasing, automated purchasing, or activity designed to interfere with normal inventory availability may be restricted.

Businesses interested in wholesale or commercial arrangements should contact WaiLustre directly.

31. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always operate without interruption, errors, maintenance periods, or technical issues.

We may temporarily change, suspend, or discontinue portions of the website when reasonably necessary for maintenance, security, technical upgrades, inventory changes, or business operations.

32. Accuracy of Website Information

We work to keep our website, prices, product information, policies, and contact information current.

If we discover a material error, we may correct it and, where appropriate, contact affected customers.

Nothing in these Terms authorizes WaiLustre to intentionally provide false or misleading information. Our product, pricing, shipping, refund, contact, and business information is intended to accurately reflect how our store operates.

33. Disclaimer Regarding Product Expectations

Jewelry may naturally vary in appearance because of lighting, photography, screen settings, manufacturing tolerances, and other factors.

Unless expressly stated on the relevant product page, WaiLustre does not represent that a product has a specific precious-metal content, gemstone composition, medical property, therapeutic benefit, waterproof property, or other special characteristic.

Customers should rely on the actual specifications provided for each product rather than assumptions based solely on photographs or general descriptions.

34. Limitation of Liability

To the extent permitted by applicable law, WaiLustre will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or purchase of products where such damages cannot reasonably be attributed to our direct actions.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

These Terms do not limit statutory consumer rights that apply to a customer and cannot lawfully be waived.

35. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, fraud, intentional misconduct, or infringement of another person's rights.

This provision does not require a customer to indemnify WaiLustre for losses caused by WaiLustre's own unlawful conduct.

36. Dispute Resolution

We encourage customers to contact us first so that we can attempt to resolve questions, order problems, returns, refunds, or other disputes directly.

Please contact:

info@wailustre.com
+1 (281) 542-7850

We will review the relevant order information, communications, payment records, and carrier information where appropriate.

Nothing in this section prevents a customer from exercising rights available under applicable consumer protection laws.

37. Governing Law

These Terms are intended to be governed by and interpreted in accordance with applicable laws of the United States and applicable state law, without disregarding consumer protections that apply based on the customer's location.

Nothing in these Terms is intended to remove or restrict mandatory rights available to consumers under applicable U.S. federal or state law.

38. Changes to These Terms

WaiLustre may update these Terms when our services, policies, business operations, technology, or legal requirements change.

The updated version will be posted on this page with the applicable effective date.

Changes will not be used to retroactively remove rights that have already accrued to a customer under applicable law.

39. Relationship Between These Terms and Other Policies

These Terms should be read together with WaiLustre's:

Privacy Policy
Shipping Policy
Refund & Return Policy
Contact Us information

Where a particular policy provides more specific information about shipping, returns, refunds, or privacy, that policy will apply to that specific subject.

We aim to keep these policies consistent across our website and checkout.

40. Contact Us

For questions about these Terms, your order, products, shipping, returns, exchanges, refunds, or privacy, please contact WaiLustre:

WaiLustre
LAI WAI LIMITED

Email: info@wailustre.com
Phone: +1 (281) 542-7850

U.S. Customer Service, Shipping & Return Address:
1400 Broadfield Blvd, Suite 400
Houston, TX 77084
United States

Customer Service Hours:
Monday – Friday, 10:00 AM – 6:00 PM (EST)

41. Effective Date

Effective Date: August 24, 2026

By continuing to use the WaiLustre website or placing an order after the effective date, you acknowledge that you have had an opportunity to review these Terms.

These Terms are intended to provide customers with clear information about how WaiLustre operates. They do not replace any mandatory rights or protections provided by applicable U.S. law.