Privacy policy

Privacy Policy

Effective Date

August 24, 2026

WaiLustre (“WaiLustre,” “we,” “us,” or “our”) respects your privacy and takes reasonable steps to protect the information you provide when you visit or make a purchase through wailustre.com.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you. This policy applies to customers and visitors in the United States and is intended to operate in accordance with applicable U.S. federal and state privacy laws.

Information We Collect

Depending on how you use our website, we may collect information such as:

Contact information
Your name, email address, telephone number, billing address, shipping address, and other contact details you provide when placing an order or contacting us.

Order information
Information related to products you purchase, order details, payment status, shipping information, returns, refunds, and exchanges.

Payment information
Payment details needed to complete a transaction. Payments may be processed by third-party payment providers. We generally do not store your complete credit card number on our own systems when the payment is handled by a third-party payment processor.

Website and device information
We may receive technical information such as IP address, browser type, device type, operating system, pages viewed, referring website, and basic website activity.

Communications
When you contact us by email, phone, or other available customer service channels, we may retain the information you provide so that we can respond and keep a record of the support request.

How We Use Your Information

We use personal information only for legitimate business and service purposes, including:

Processing and fulfilling orders
Confirming payments and providing order-related communications
Shipping products and providing tracking information
Processing returns, refunds, and exchanges
Responding to customer service requests
Maintaining, securing, and improving our website
Detecting fraud, abuse, unauthorized activity, or security issues
Keeping business and transaction records where required
Complying with applicable legal and regulatory obligations

We may also use information to understand general website usage and improve our products, website experience, and customer support.

Marketing and Advertising

We do not sell or rent your personal information to third parties.

We will not use your personal information for advertising or promotional purposes without your consent where applicable under law.

When we send promotional emails, we will provide an appropriate way to unsubscribe or opt out of future marketing communications. Transactional communications, such as order confirmations, shipping updates, refund notices, and other service-related messages, may still be sent when necessary to complete or support your order.

Cookies and Similar Technologies

WaiLustre may use cookies and similar technologies to keep the website functioning properly, remember certain preferences, understand website activity, and improve site performance.

Cookies may help us maintain shopping cart information, recognize returning visitors, understand how customers use our website, and identify technical problems.

Where required by applicable law, we will provide appropriate choices or disclosures regarding non-essential cookies and similar technologies.

You can also adjust cookie settings through your browser. Disabling certain cookies may affect some website functions.

How We Share Information

We do not sell your personal information.

We may share information with service providers when necessary to operate our business and provide services to you. Examples may include:

Payment processors
Shipping and delivery providers
Website hosting and technology providers
Customer support and email service providers
Fraud prevention and security service providers
Professional or legal service providers where reasonably necessary

These parties should receive only the information reasonably necessary for the service they provide and are expected to handle it appropriately.

We may also disclose information when reasonably necessary to comply with a legal obligation, valid legal process, protect our rights or property, investigate fraud or abuse, or protect the safety of our customers, business, or others.

Data Security

WaiLustre uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses SSL/TLS encryption and an SSL security certificate to help protect information transmitted between your browser and our website, particularly during account, checkout, and other information exchanges.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, while we take reasonable precautions, we cannot promise absolute security of information transmitted or stored online.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, and compliance with legal obligations.

The retention period may vary depending on the type of information and the reason it was collected.

Your Privacy Choices and Rights

Depending on the state where you live and the applicable law, you may have certain rights regarding your personal information. These may include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain information, or request information about how your personal information is used or disclosed.

Some rights are subject to exceptions and limitations under applicable law.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests in order to protect your information.

Children’s Privacy

WaiLustre’s website is not directed to children under the age required by applicable U.S. law. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review and take appropriate action.

U.S. Privacy Law

This Privacy Policy is intended to apply to customers and website visitors in the United States and will be interpreted in accordance with applicable U.S. federal and state privacy laws.

Privacy requirements can vary by state. Where a state privacy law provides additional rights or protections to eligible residents, WaiLustre will handle applicable requests in accordance with those requirements.

Nothing in this policy is intended to limit any privacy rights that cannot lawfully be waived under applicable U.S. law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.