Shipping policy

Shipping Area

WaiLustre currently ships within the United States only. We do not accept or ship international orders, including orders to Canada, Mexico, or other countries outside the United States.

Our U.S. orders are fulfilled through our warehouse and operations location in Houston, Texas:

WaiLustre
1400 Broadfield Blvd, Suite 400
Houston, TX 77084
United States

We currently support shipping to the 50 U.S. states and the District of Columbia. Orders to U.S. territories and other international destinations are not currently supported.

Order Processing

Orders are normally processed and shipped within 1–4 business days. Business days do not include Saturdays, Sundays, or U.S. public holidays.

Our daily order cutoff time is 2:00 PM Central Time (CT).

Orders placed after 2:00 PM CT will be treated as received on the next business day and will be processed accordingly.

For example, an order placed after 2:00 PM CT on Tuesday will begin processing on Wednesday, excluding holidays.

Processing time and carrier transit time are separate. The processing period begins after the order is received, while transit time begins after the package is handed to the carrier.

Shipping Method & Estimated Transit Time

We currently use USPS for standard U.S. shipping. USPS Ground Advantage generally has an expected delivery time of 2–5 business days after the package is accepted by USPS. Actual delivery can vary depending on the destination, weather, carrier conditions, and other circumstances.

Because our orders ship from Houston, Texas, the following are our estimated transit times after shipment:

Destination	Estimated Transit Time
Texas and nearby Southern/Central U.S. states	2–4 business days
Midwest and Eastern U.S.	3–5 business days
Western U.S.	3–6 business days
Alaska and Hawaii	5–8 business days

These are estimated delivery ranges, not guaranteed delivery dates.

Considering both processing and transit, most orders shipped within the contiguous United States are estimated to arrive within approximately 3–10 business days after the order is placed. Orders to Alaska and Hawaii may require additional time.

USPS also notes that shipments to Alaska, Hawaii, and other destinations outside the contiguous United States may take longer than the standard Ground Advantage estimate.

Shipping Rates

Our standard U.S. shipping rate is:

Orders from $0.01 to $100.00: $12.00

For orders over $100.00, standard shipping is free.

The shipping cost displayed at checkout is the applicable shipping charge for the order. Shipping information should remain consistent between the website and Merchant Center settings.

Taxes

Product prices shown on our website do not include applicable sales tax.

Where sales tax is required, the applicable amount is calculated and displayed at checkout based on the shipping destination and applicable tax requirements.

For U.S. product listings, Google Merchant Center requires sales tax to be handled separately from the submitted product price and displayed appropriately during checkout.

Carrier & Tracking

Orders are shipped through USPS.

Once your order has been shipped, we will provide a USPS tracking number.

The tracking information will be sent to the email address used for your order. Customers with an account can also view available tracking information from their account order details.

USPS Ground Advantage includes USPS Tracking.

Shipping Delays

Delivery estimates can be affected by circumstances outside of our control, including:

U.S. public holidays
Severe weather
Carrier delays
Unexpected transportation issues
Supply or inventory-related delays

When we become aware of a significant delay affecting an order, we will contact the customer using the information provided with the order.

Delivery dates are estimates and are not guaranteed.

Lost or Seriously Damaged Packages

If a package appears to be lost or arrives with significant damage, please contact us within 14 days so that we can review the shipment and determine the appropriate next step.

Please provide your order number and, when applicable, photographs of damaged packaging or products to help us investigate the issue.

For USPS Ground Advantage, USPS states that tracking is included and that qualifying shipments include up to $100 of insurance coverage, subject to USPS terms and conditions.